Refund Policy

RETURNS AFTER 10 DAYS

You must return item within 10 calendar days based on the 30-DAY REFUND GUARANTEE

Process for returning an item:

  1. Make sure it meets the criteria for a valid return.
  2. Send us a message at support@googzy.com indicating the intent to return the item. Please include the following in the email:
    1. Photo of the item
    2. Tags and labels attached

We will respond you on business day within 24 hours and assist you in processing the return of the purchased item.

 

RETURNS & REFUNDS

OUR 30-DAY MONEY BACK GUARANTEE

Googzy.com guarantees that any item bought from us will be refunded within 30 business days, post-purchase money back guarantee.

 

ACCEPTABLE RETURN REASONS

Your return can only be approved based on the following reasons:

Reasons Description
Objective reasons  Damaged The product is damaged in delivery
Defective The product does not function as described in its manufacturer specification
Incorrect/wrong item Not the product the customer ordered (e.g. wrong size or wrong color)
Missing items/parts Missing items/parts as indicated in the packaging
Does not fit* Customer receives the size that was ordered but it does not fit*
Website error The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)

  

TIME FRAME TO RECEIVE YOUR REPLACEMENT/REFUND

Replacement option: once the item has undergone the quality evaluation process, expect to receive the item within 12-15 business days from the date we receive the tracking information of the returned item.

Refund option: customers who have requested for refund can expect to receive it within the following time frames:

Payment Method (at the time of purchase) Refund Option Refund Lead Time (to see the amount on your bank statement)
Credit card / Debit Card Credit / Debit Reversal
Paypal Paypal reversal (if Paypal balance) 5-7 business days
Credit reversal ( if Paypal is linked to a credit card) 5 to 15 banking days
Note: The amount may be reflected in your next billing cycle
Debit reversal ( if Paypal is linked to a debit card) 5 to 30 banking days(Depending on your issuing bank)
Note: The amount may be reflected in your next billing cyc