RETURNS AFTER 10 DAYS
You must return item within 10 calendar days based on the 30-DAY REFUND GUARANTEE.
Process for returning an item:
- Make sure it meets the criteria for a valid return.
Send us a message at firstname.lastname@example.org indicating the intent to return the item. Please include the following in the email:
- Photo of the item
- Tags and labels attached
We will respond you on business day within 24 hours and assist you in processing the return of the purchased item.
RETURNS & REFUNDS
OUR 30-DAY MONEY BACK GUARANTEE
Googzy.com guarantees that any item bought from us will be refunded within 30 business days, post-purchase money back guarantee.
ACCEPTABLE RETURN REASONS
Your return can only be approved based on the following reasons:
|Objective reasons||Damaged||The product is damaged in delivery|
|Defective||The product does not function as described in its manufacturer specification|
|Incorrect/wrong item||Not the product the customer ordered (e.g. wrong size or wrong color)|
|Missing items/parts||Missing items/parts as indicated in the packaging|
|Does not fit*||Customer receives the size that was ordered but it does not fit*|
|Website error||The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)|
TIME FRAME TO RECEIVE YOUR REPLACEMENT/REFUND
Replacement option: once the item has undergone the quality evaluation process, expect to receive the item within 12-15 business days from the date we receive the tracking information of the returned item.
Refund option: customers who have requested for refund can expect to receive it within the following time frames:
|Payment Method (at the time of purchase)||Refund Option||Refund Lead Time (to see the amount on your bank statement)|
|Credit card / Debit Card||Credit / Debit Reversal|
|Paypal||Paypal reversal (if Paypal balance)||5-7 business days|
|Credit reversal ( if Paypal is linked to a credit card)||
5 to 15 banking days
Note: The amount may be reflected in your next billing cycle
|Debit reversal ( if Paypal is linked to a debit card)||
5 to 30 banking days(Depending on your issuing bank)
Note: The amount may be reflected in your next billing cyc